Frequently Asked Questions

We specialise in items that are close to or past their best before date as well surplus stock, meaning that we are able to buy large quantities at great prices which allow us to pass considerable savings onto our customers
Best before dates can be found on each individual product.

Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date.

Best before is an estimate of how long a product will remain at optimal quality. There is no health problem buying and consuming beyond that date, however it is the customers personal preference to determine if they wish to consume items past their best before dates.

In the unfortunate circumstance that you are missing any item(s) or have received something damaged, please contact our customer service team by either filling in an online contact form or via direct email with your order number.

In order for an order to come through onto our system it must be paid for on the checkout page of the website. We use a Secure Credit Card Gateway for all of our secure transactions We accept payments by Credit/Debit cards.

 If you are dissatisfied with your order for any reason please do not hesitate to contact a member of Customer Service who will be happy to assist you.

As soon as you realise that the wrong address is on the order, please contact our customer service team with the following information:

• order number
• current/incorrect address on the order
• correct address that this needs changing to

If this is before being picked, this will be updated on our system – please note that the shipping email will still show the incorrect address even after we have changed this. If the order has already been shipped, this will be passed onto the courier, however this will cause a delay in delivery dates.

The easiest, and quickest, way to unsubscribe from marketing emails is to open up any marketing email and follow the unsubscribe link at the bottom of the page.

Due to the nature of our business and the live systems that we use, an order cannot be altered once placed – this also includes removing items as well as adding.